--- title: How to Boost Growth with Personalized Customer Experiences description: Keeping your customers happy and driving profitable growth go hand in hand. When you have the right data in place, it’s essential to use it to build personalized customer experiences that drive loyalty and, in turn, more profitable growth. image: https://digitalcommerceadvisor.com/hubfs/Linkedin%20(34).jpeg --- [![DCA v1](https://digitalcommerceadvisor.com/hubfs/DCA%20v1.svg "DCA v1")](https://digitalcommerceadvisor.com) - [SERVICES](https://digitalcommerceadvisor.com/services) - [COMPANY](https://digitalcommerceadvisor.com/about) - [PARTNERS](https://digitalcommerceadvisor.com/partners) - [WORK](https://digitalcommerceadvisor.com/work) - [CONTACT](https://digitalcommerceadvisor.com/contact) [![DCA v1](https://digitalcommerceadvisor.com/hubfs/DCA%20v1.svg "DCA v1")](https://digitalcommerceadvisor.com) - [SERVICES](https://digitalcommerceadvisor.com/services) - [WORK](https://digitalcommerceadvisor.com/work) - [ACCELERATORS](https://digitalcommerceadvisor.com/salesforce-accelerators) - [COMPANY](https://digitalcommerceadvisor.com/about) - [PARTNERS](https://digitalcommerceadvisor.com/partners) - [INSIGHTS](https://digitalcommerceadvisor.com/commerce-insights) - [CONTACT](https://digitalcommerceadvisor.com/contact) [✕](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/personalization#atbs-offcanvas-primary) search - There are no suggestions because the search field is empty. [✕](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/personalization#atbs-offcanvas-mobile) [![DCA v1](https://digitalcommerceadvisor.com/hubfs/DCA%20v1.svg "DCA v1")](https://digitalcommerceadvisor.com) - [SERVICES](https://digitalcommerceadvisor.com/services) - [WORK](https://digitalcommerceadvisor.com/work) - [ACCELERATORS](https://digitalcommerceadvisor.com/salesforce-accelerators) - [COMPANY](https://digitalcommerceadvisor.com/about) - [PARTNERS](https://digitalcommerceadvisor.com/partners) - [INSIGHTS](https://digitalcommerceadvisor.com/commerce-insights) - [CONTACT](https://digitalcommerceadvisor.com/contact) [Follow us on Twitter](https://www.linkedin.com/company/digital-commerce-advisor/) [![DCA v1](https://digitalcommerceadvisor.com/hubfs/DCA%20v1.svg "DCA v1")](https://digitalcommerceadvisor.com) - [SERVICES](https://digitalcommerceadvisor.com/services) - [COMPANY](https://digitalcommerceadvisor.com/about) - [PARTNERS](https://digitalcommerceadvisor.com/partners) - [WORK](https://digitalcommerceadvisor.com/work) - [CONTACT](https://digitalcommerceadvisor.com/contact) [Customer Experience](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/tag/customer-experience) # How to Boost Growth with Personalized Customer Experiences [Digital Commerce Advisor](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/author/digital-commerce-advisor) 3 Oct 2024 [0 Comments](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/personalization#comments) - - - Personalized customer experiences are the key driver of building loyalty. As an eCommerce Executive or Marketer, you’ve likely seen how Customer Acquisition Costs have skyrocketed year over year. Keeping your customers happy and driving profitable growth go hand in hand. When you have the right data in place, it’s essential to use it to build personalized customer experiences that drive loyalty and, in turn, more profitable growth. "80% of consumers say personalized customer experiences matter even more than the product or service itself." Leverage personalization in every interaction with your customers. When a customer provides her name, email, phone number, address, purchase, and browsing history, she expects your brand to use this data to improve her shopping experience. Personalized product recommendations Consumers discover products they love and find inspiration when a website tailors collections and recommendations based on their purchase and browsing history. Salesforce Einstein can personalize product recommendations 1:1 based on customer interests. Personalize email, WhatsApp, and SMS messaging Personalized real-time marketing converts up to 10 times better than traditional newsletters with generic product offerings. With Salesforce Marketing Cloud, marketers can 1:1 personalize messaging in email, WhatsApp, and SMS to deliver real-time marketing that drives better conversations. Bring Marketing and Commerce together When you have a [Customer 360 view](https://digitalcommerceadvisor.com/customer-360), you can hyper-personalize customer experiences in both Marketing and Commerce. How does this work in practice? Saks’ customer, Rachel, has made previously two purchases from the Saks store. Saks sends her a personalized WhatsApp message, which includes a link to her personalized webpage. ![Whatsapp 2](https://digitalcommerceadvisor.com/hs-fs/hubfs/Whatsapp%202.png?width=152&height=319&name=Whatsapp%202.png) Source: Dreamforce 2024 The personalized webpage greets Rachel with a personalized message and product recommendations from Saks' fall collection, tailored to fit her personal style and interests. ![Dynamic landingpage](https://digitalcommerceadvisor.com/hs-fs/hubfs/Dynamic%20landingpage.png?width=158&height=338&name=Dynamic%20landingpage.png) Source: Dreamforce 2024 Looks amazing, doesn’t it? How is this made possible? With Salesforce B2C Commerce, you can create customer-specific URLs, and Einstein-powered product recommendations, along with dynamic content, will tailor the webpage just for them. Once you have the customer-specific URL, you can send it to the customer via email, WhatsApp, or SMS in real-time — for example, right after they visit the fall collection page. These are all native features of [Salesforce B2C Commerce](https://digitalcommerceadvisor.com/salesforce-commerce-cloud) and [Salesforce Marketing Cloud](https://digitalcommerceadvisor.com/salesforce-marketing-cloud), helping brands hyper-personalize customer experiences across every touchpoint. Salesforce B2C Commerce is an enterprise-class solution that enables you to personalize 1:1 customer experiences for millions of customers, without significant manual effort. If you are interested to see this in action, [schedule a personal demo with us](https://meetings.hubspot.com/pasi4/salesforce-personalization-demo), and we’ll show you how it works in practice. It will take only 15 minutes of your time. - [Customer Experience](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/tag/customer-experience) [0](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/personalization#comments) Next Article ### [How Agentforce is Reshaping Commerce and Marketing](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/how-agentforce-is-reshaping-commerce-and-marketing) RELATED ARTICLE ### May Be You Like [Customer Experience](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/tag/customer-experience) ### [Why Brands Need to Bet Big on Personalized Shopping Experiences](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/why-brands-need-to-bet-big-on-personalized-shopping-experiences) September 30 2025 [Digital Commerce Advisor](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/author/digital-commerce-advisor) ### [How multi-brand companies can consolidate their ecosystem with Salesforce Commerce Cloud](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/how-multi-brand-companies-can-consolidate-their-ecosystem-with-salesforce-commerce-cloud) September 24 2024 [Pasi Pietarinen](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/author/pasi-pietarinen) ### [Salesforce B2C Commerce features & benefits](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/salesforce-b2c-commerce-features-benefits) September 24 2024 [Digital Commerce Advisor](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/author/digital-commerce-advisor) ### [Unlock the Power of Salesforce B2C Commerce with Managed Services](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/unlock-the-power-of-salesforce-b2c-commerce-with-managed-services) September 24 2024 [Digital Commerce Advisor](https://digitalcommerceadvisor.com/digital-commerce-advisor-insights/author/digital-commerce-advisor) ![DCA v1 white](https://digitalcommerceadvisor.com/hs-fs/hubfs/DCA%20v1%20white.png?width=200&height=69&name=DCA%20v1%20white.png) Digital Commerce Advisor is a strategic and technical consultancy focused on helping retailers, brands, and B2B organizations realize their commercial vision. #### LONDON - 167-169 Great Portland Street, London, United Kingdom, W1W 5PF - [SERVICES](https://digitalcommerceadvisor.com/services) - [COMPANY](https://digitalcommerceadvisor.com/about) - [PARTNERS](https://digitalcommerceadvisor.com/partners) - [WORK](https://digitalcommerceadvisor.com/work) - [CONTACT](https://digitalcommerceadvisor.com/contact) ##### Stay informed about innovations [Follow us on LinkedIn](https://www.linkedin.com/company/digital-commerce-advisor) © 2026 Digital Commerce Advisor. 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